Refund and Returns Policy

Policy

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Last updated: September 14, 2026

Print-on-Demand Catalog Items

Most catalog products are made to order through our production and fulfillment partners. We generally do not accept returns or exchanges for wrong size, wrong color, buyer preference, or change of mind. Once production starts, cancellation may be limited.

Defects, Damage, or Misprints

If an item arrives damaged or has a manufacturing or print error, contact us within 30 days of delivery at contact@theplus57.com with clear photos, your order details, and a description of the issue. We will review the claim and, where eligible, arrange a reprint or refund through the applicable partner process.

Custom Apparel

Custom apparel is fulfilled and shipped directly by The Plus 57 Company®. Custom apparel is also defects-only: we do not accept returns for wrong size, color, preference, or change of mind unless we confirm otherwise. Report defects or damage within 30 days with photos for review.

Process and Timing

Do not send items back without written instructions. Our production and fulfillment partners’ windows and review requirements may apply. Approved remedies may be a replacement, reprint, or refund, depending on the issue and availability.