FAQ

Most standard catalog products are made to order and fulfilled by our production and fulfillment partners. Custom apparel is fulfilled and shipped directly by The Plus 57 Company®.

Production times, carrier transit times and delivery estimates vary by product, destination, season and carrier. The estimate shown at checkout or communicated by us is not a guarantee.

Yes, we ship for the Colombian diaspora and customers internationally where available. Customs duties, taxes, brokerage charges or other import fees may apply and are the recipient’s responsibility.

Details: Shipping / Delivery Policy.

We generally do not accept returns or exchanges for wrong size, wrong color, buyer preference or change of mind. Please do not send items back without written instructions.

Details: Refund and Returns Policy.

Contact us within 30 days of delivery with clear photos, your order details and a description of the issue. We will review the claim and, where eligible, arrange a reprint or refund through the applicable partner process.

Once production starts, cancellation may be limited.

No. We do not sell personal information.

Details: Privacy Policy.

+57 is Colombia’s international calling code, but for many of us it means much more: a small signal of home carried across borders.

Read: What +57 Means.